We are committed to providing services of the highest standard within the resources available for all existing and potential users. Quality and equality are core values which underpin all our activities. We believe that promoting equality enriches our service delivery and ensures our services are fair and sensitive to people’s needs.
We want our London walks as accessible as possible and most walks should be negotiated with ease by all clients.
We will do whatever we can to make your experience with us as enjoyable as possible.
The majority of our walks are suitable for wheelchair users and the routes have been planned out to minimise steps and ensure that there are ramps at places where we need to cross roads.
Please be aware that unforeseen building work might render some of the crossing points unusable but, should this be the case, your guide will use a slightly different route to ensure any problems are kept to an absolute minimum.
However, please be aware that some of the underground station that we begin at do not have wheelchair access from the platforms to street level, so you may need to seek alternative methods of transport, such as by bus or taxi, to reach the start point for the tour.
We are happy to advise you on which busses serve the various stations at which our walking tours begin and you can also use the TFL Journey planner to plan your journey.
For those with mobility issues your guide will always ensure that the walk is suitably paced. If you do have mobility issues please just let your guide know at the start of the tour.
Our guides are able to project their voices, and one of the comments we get from clients who have difficulty hearing is that it is nice to be able to hear what the guide is saying.
You are welcome to bring along your own interpreter and we are also happy to provide cards that cover the guides commentary for you to read at the various stops.
Should you wish to make use of the cards please let us know in advance so that we can have them waiting for you at the start of the tour.
Likewise, if you prefer to lip read please let the guide know at the start of the tour and he can ensure that he positions himself accordingly.
For clients who are visually impaired your guide will ensure that his commentary is descriptive and that buildings and items being pointed out are not just referred to as "over there" but that you are told exactly how they appear.
Guide dogs are welcome on all the tours.
Please be sure to introduce yourself to the guide at the start of the tour and the guide will then ensure that all roads are crossed at suitably safe points and that you are informed of any likely obstacles.
We welcome feedback, so please let us know what you think by contacting our office or by writing to the registered office address. We would welcome any suggestions on how we can improve on our service in order to make our walks accessible to all.